Refund policy

Return Policy for Artifex Fabricatum

At Artifex Fabricatum, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your miniatures or terrain, we offer a straightforward return policy.

Eligibility for Returns:

  • Items must be returned within 14 days of delivery.
  • Items must be in their original condition (unpainted and unassembled).
  • Proof of purchase (e.g., receipt or order confirmation) is required.
  • We do not accept returns for digital products or custom-made items.

Non-Returnable Items:

  • Painted, assembled, or customized miniatures.
  • Terrain or miniatures that have been altered or damaged by the customer.

How to Return an Item:

  1. Message us through the site's Contact page with your order number and reason for return.
  2. We will provide return shipping instructions.
  3. Please ensure that items are securely packaged to avoid damage during transit.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges:

  • We only replace items if they are defective or damaged. If you need an exchange, message us through the site's Contact page

Shipping:

  • UK: Both original and return shipping are free for eligible returns within 14 days of delivery.
  • Europe: Customers are responsible for the cost of return shipping. The original shipping cost is non-refundable unless the item is defective or damaged.

If you have any questions, feel free to contact us through our site's contact page.